Introduction
The right to privacy is an integral human right recognised and protected in the South African Constitution and in the Protection of Personal Information Act (“POPIA”).
Through the provision of quality goods and services, the organisation is necessarily involved in the collection, use and disclosure of certain aspects of the personal information of clients, customers, employees and other stakeholders.
A person’s right to privacy entails having control over his or her personal information and being able to conduct his or her affairs relatively free from unwanted intrusions.
Given the importance of privacy, the organisation is committed to effectively managing personal information in accordance with POPIA’s provisions.
Definition of Personal Information
“Personal information” means information relating to an identifiable, living natural person or juristic person and includes, amongst others, the following: Identity number, email address, physical or postal address, telephone number, information relating to health, financial, criminal and employment history.
Definition of Processing
“Processing” means any operation or activity, whether or not by automatic means, concerning personal information, and includes the collection, receipt, recording, organisation, collation, storage, updating or modification, destruction, etc. of personal information.
Use of Personal Information
We collect and process your personal information to provide you with access to our services and products and also as required by insurance, tax, FICA and other legislation.
The type of information we collect will depend on the need for which it is collected and will be processed for that specific purpose only.
When you elect to purchase a product or service from us, or one of our product providers, they may also require additional personal information from you. The product providers will also be subject to privacy regulations as per POPIA.
We use your personal information for the purposes of conducting normal business which may include the following:
- to identify you
- to process your instructions to us
- to manage your policy(ies)
- compliance with the laws of the Republic of South Africa
- to offer other products and services to you
Disclosure of your Personal Information
We may disclose your personal information for the following reasons
- to provide to our providers whose products or services you elect to use
- when required to do so by any regulatory authority, such as the Financial Sector Conduct Authority (FSCA)
- when required to do so to comply with legislation or any legal process
- to protect and defend our rights and property, including our intellectual property
- when you have expressly given us permission to do so
We will never sell your personal information or share it with other parties for their own marketing use, unless you have given us direct permission.